Name: The IT Service management process manual - James Persse - eBook (9789087530181)
SKU: 9c542135885596239d26906af97cafbc
Price: 49.67 EUR
Availability: InStock

The IT Service management process manual - James Persse - eBook (9789087530181)

This practical guide is a great solution to address the key problem how to implement ITSM and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which though valid are not a major issues for those organizations whose IT processes form only a small part of the service offering to customers. Each chapter has the following structure: Improvement activities Process inputs and outputs Processes related to Tools and techniques Key Performance Indicators Critical Success Factors Improvement roles Benefits of effective Implementation challenges and considerations Typical assets and artifacts of an Improvement program

49,67

The IT Service management process manual - James Persse - ebook

49,-

Open information Security Management Maturity Model (O-ISM3) - eBook (9789087539115)

The O-ISM3 standard focuses on the common processes of information security. It is technology-neutral, very practical and considers the business aspect in depth. This means that practitioners can use O-ISM3 with a wide variety of protection techniques used in the marketplace. In addition it supports common frameworks such as ISO 9000, ISO 27000, COBIT and ITIL. Covers: risk management, security controls, security management and how to translate business drivers into security objectives and targets. All businesses need information security to protect our systems from the risk of threats. This Open Information Security Management Maturity Model (O-ISM3) supports information security practitioners in this fundamental task by covering the key areas required to minimise these threats: *Risk Management : identifying and estimating levels of exposure to the likelihood of loss and how to manage those risks of loss; *Security Controls : crafting the IT Security Policy which assures operations a…

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Process management based on Sqeme - eBook (9789087538729)

This pocket guide is a practical book and more or less compulsory reading material for anyone who wants to get to know more about SqEME® process management or intends using SqEME. Besides it is an `instruction book with directives and tips showing an efficient approach for structuring, mastering and improving processes; complemented by examples from the same practice. It explains the essentials of SqEME® process management. The contents is broken down into four parts: Constitution Correspondence Chemistry Construction The language and drawing conventions for SqEME are dealt with as key issues. You are ready to get to work. The SqEME® Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org

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Capacity Management - Adam Grummit - eBook (9789087535865)

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the worlds most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is…

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EXIN IT Service Management Foundation Based on ISO/IEC 20000 - Victoriano Gomez Garrido - eBook (9789087537623)

IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market. The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services. The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topi…

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IT Business Management Solutions from SAP - D. Pultorak, S. Conrad - eBook (9789087536350)

Managing IT like a business demands integrated and systematic business and IT insight the kind of integration and systematic insight that SAP has spent the last 35 years helping the worlds leading companies achieve. Best-run businesses use SAP® solutions to automate key business processes so they can close the gap between strategy and execution. Best-run businesses drive clarity into their organizations by gaining insight for improved performance, efficiency for optimized operations, and flexibility to adapt quickly to changing circumstances. Like best-run businesses, best-run IT organizations are able to optimize operations, maximize innovation, and adjust rapidly to evolving business needs. Their IT management solutions help them better understand themselves and their customers and make the best decisions in the face of challenging expectations and constraints. This book outlines SAPs view on best-run IT. It will help orient you to our related solutions and provide you with ideas for…

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Nieuw

Integrated design and engineering - T.M.E. Zaal - eBook (9789079182343)

Organizations have to work continuously on the improvement of the quality of their products and services to secure future profit. They have also to develop and deliver timely new innovations and products. But the development of these new innovations and products is always both a challenging and a difficult process. Challenging because it enables us to exploit new ways, challenges and possibilities, and difficult because it requires choices to be made, which exclude other challenges and possibilities. Each choice or possibility in the design process also means financial consequences or a specific cost price and so impacts upon future profitability. Well designed products promise profit, whilst a poor design can even result in losses. So design as a profession is not only a challenging one but also a risky one. But no improvement means no future profits. Value creation will be the red line in this book. How to organize the right design process is the main topic. This will mean an integra…

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BiSL® Self-assessment - Ralph Donatz - eBook (9789087537661)

Note: This book is available in several languages: Dutch, English. Self assessment is the individual, systematic review of a way of working and the results of it. Filling out this BiSL® Self-assessment results into a clear notion how the business information management and its processes and activities are arranged within your own organization. An important purpose for this Self-assessment is not only to get a clear notion how certain processes are arranged, but also to make the constraints within the organization transparent as well as the consequences this has for (the continuity and quality of) the services. Based on the results of this evaluation actions can be initiated for further improvement. The eBook ISBN 9789087537661 is only available via Van Haren Publishing 1. Introduction 2. Development phases 3. Approach 4. The Self-assessment 5. Instruments for analysis and decision-making

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ASL 2 Self- assessment - Remko van der Pols, René Sieders - eBook (9789087537647)

Note: This book is available in several languages: Dutch, English. Self-assessment is the individual, systematic review of a way of working and the results of it. Filling out this ASL® 2 Self-assessment results into a clear notion how the application management and its processes and activities are arranged within your own organization. An important purpose for this self-assessment is not only to get a clear notion how certain processes are arranged, but also to make the constraints within the organization transparent as well as the consequences this has for (the continuity and quality of) the services. Based on the results of this evaluation actions can be initiated for further improvement. The eBook ISBN 9789087537647 is only available via Van Haren Publishing

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The IT Service management process manual - James Persse - eBook (9789087530181)

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