Name: The IT Service management process manual - James Persse - eBook (9789087530181)
Brand: Van Haren Publishing
SKU: 9c542135885596239d26906af97cafbc
Price: 49.67 EUR
Availability: InStock

The IT Service management process manual - James Persse - eBook (9789087530181)

This practical guide is a great solution to address the key problem how to implement ITSM and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which though valid are not a major issues for those organizations whose IT processes form only a small part of the service offering to customers. Each chapter has the following structure: Improvement activities Process inputs and outputs Processes related to Tools and techniques Key Performance Indicators Critical Success Factors Improvement roles Benefits of effective Implementation challenges and considerations Typical assets and artifacts of an Improvement program

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Capacity Management - Adam Grummit - eBook (9789087535865)

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the worlds most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is…

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Process management based on Sqeme - eBook (9789087538729)

This pocket guide is a practical book and more or less compulsory reading material for anyone who wants to get to know more about SqEME® process management or intends using SqEME. Besides it is an `instruction book with directives and tips showing an efficient approach for structuring, mastering and improving processes; complemented by examples from the same practice. It explains the essentials of SqEME® process management. The contents is broken down into four parts: Constitution Correspondence Chemistry Construction The language and drawing conventions for SqEME are dealt with as key issues. You are ready to get to work. The SqEME® Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org

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ASL 2 Self- assessment - Remko van der Pols, René Sieders - eBook (9789087537647)

Note: This book is available in several languages: Dutch, English. Self-assessment is the individual, systematic review of a way of working and the results of it. Filling out this ASL® 2 Self-assessment results into a clear notion how the application management and its processes and activities are arranged within your own organization. An important purpose for this self-assessment is not only to get a clear notion how certain processes are arranged, but also to make the constraints within the organization transparent as well as the consequences this has for (the continuity and quality of) the services. Based on the results of this evaluation actions can be initiated for further improvement. The eBook ISBN 9789087537647 is only available via Van Haren Publishing

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The EFQM excellence model for assessing organizational performance - Chris Hakes - eBook (9789087538507)

The `EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual `European Excellence Award. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: Assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress Identify and share good management practices, both internally and externally Anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and…

27,99

Lean Six Sigma Orange Belt

This book is intended for those who want to get started with carrying out improvement projects on the shop floor or in their own work environment. In addition, this book is intended for anyone who participates as a team member in a larger Lean or Six Sigma, Green or Black Belt project. The structure of this book is based on the 'Continuous Improvement Maturity Model' (CIMM). The CIMM framework connects various improvement methods such as Agile, Kaizen, Lean and Six Sigma and lists the most commonly applied techniques in the field of continuous improvement and quality management. The framework also connects the so-called hard and soft elements of the transformation process that organizations have to deal with if they want to implement continuous improvement more firmly. The CIMM framework is discussed in section. In terms of structure, this book follows the LSSA syllabus for Lean Six Sigma Orange Belt. All techniques mentioned in this syllabus are covered in this book. It is advised to …

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BiSL

This book describes a process framework for business information management: the Business Information Services Library (BiSL®) a public domain standard that is consistent with the IT Infrastructure Library (ITIL) and Application Services Library (ASL). BiSL establishes a bridge between IT and business processes, and between business information administrators and information managers. The BiSL process model provides an insight into all of the primary processes within their field of operations and into the relationship between the various processes. It offers a starting point for the improvement of these processes using best practices, amongst other things, and it provides uniform terminology. This book explains BiSL, a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explains how the framework BiSL can help to improve business processes and the alignment of business and IT.

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The Learning Mentor Manual - Stephanie George - Paperback (9781412947732)

A practical book designed to help those new to the Learning Mentor role avoid common pitfalls, and to show those with more experience how to develop their skills.

42,50

ITIL V3 Foundation Exam 2011: The Study guide - David Pultorak, Jon. E Nelson, Vince Pultorak - eBook (9789087539122)

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG's ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering: * A clear and concise explanation of the exam structure; * Key text for the exams; * Sample exam questions and sample answers and * Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success.

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IT Asset Management Foundation (ITAMF) – Workbook – 2nd edition - Jan Øberg - eBook (9789401807180)

IT Asset Management Foundation (ITAMF) is a certification that validates a professional's knowledge on managing the IT assets as part of an organization's strategy, compliance and risk management. The content covered by the certification is based upon the philosophy of ITAMOrg, a membership organization and thought leader in IT Asset Management. The certificate IT Asset Management Foundation is part of the ITAMOrg qualification program and has been developed in cooperation with international experts in the field. This workbook will help you prepare for the IT Asset Management Foundation (ITAMF) exam and provides you with an overview of the four key areas of IT Asset Management: * Hardware Asset Management, including 'mobile devices'; * Software Asset Management; * Services & Cloud Asset Management; * People & Information Asset Management, including 'Bring Your Own Device' (BYOD).

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The IT Service management process manual - James Persse - eBook (9789087530181)

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