Name: ASL 2 Self- assessment - Remko van der Pols, René Sieders - eBook (9789087537647)
Brand: Van Haren Publishing
SKU: 0412f54501be8c68acf3261f59a9937d
Price: 14.34 EUR
Availability: InStock

ASL 2 Self- assessment - Remko van der Pols, René Sieders - eBook (9789087537647)

Note: This book is available in several languages: Dutch, English. Self-assessment is the individual, systematic review of a way of working and the results of it. Filling out this ASL® 2 Self-assessment results into a clear notion how the application management and its processes and activities are arranged within your own organization. An important purpose for this self-assessment is not only to get a clear notion how certain processes are arranged, but also to make the constraints within the organization transparent as well as the consequences this has for (the continuity and quality of) the services. Based on the results of this evaluation actions can be initiated for further improvement. The eBook ISBN 9789087537647 is only available via Van Haren Publishing

14,34

The EFQM excellence model for assessing organizational performance - Chris Hakes - eBook (9789087538507)

The `EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual `European Excellence Award. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: Assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress Identify and share good management practices, both internally and externally Anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and…

27,99

Capacity Management - Adam Grummit - eBook (9789087535865)

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the worlds most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is…

49,67

The IT Service management process manual - James Persse - eBook (9789087530181)

This practical guide is a great solution to address the key problem how to implement ITSM and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which though valid are not a major issues for those organizations whose IT processes form only a small part of the service offering to customers. Each chapter has the following structure: Improvement activities Process inputs and outputs Processes related to Tools and techniques Key Performance Indicators Critical Success Factors Improvement roles Benefits of effective Implementation challenges and considerations Typical assets and artifacts of an Improvement program

49,67

Outsourcing Professional Body of Knowledge - eBook (9789401805452)

Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the worlds economies and organizations increasingly turn to partners, often through outsourcing, to help them: better leverage what they are best at, gain greater flexibility and reach and drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points: New appendix on applicable Rules and Regulations applicable to outsourcing. New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models. New and updated definitions on various forms of outsour…

62,10

The global city debate reconsidered - Jeroen van der Waal - eBook (9789048525409)

It is hard to overestimate the scholarly impact of Saskia Sassen's theorising on the 'global city', which revolves around the impact of economic globalisation on the social, economic, and political reality of cities in advanced economies. Yet, more than two decades of research dedicated to a 'global city debate' have left its main issues unresolved. In The Global City Debate Reconsidered, Jeroen van der Waal argues that this is because scholars have hitherto merely used theorising on the global city for interpreting urban change, while neglecting to systematically assess the empirical validity of this theoretical framework. In order to enable rigorous empirical scrutiny, Van der Waal unravels the global city debate into various distinct theoretical propositions, and relates these to competing theoretical notions of Richard Florida, Edward Glaeser, Chris Hamnett, and others. The resulting fresh hypotheses are tested by using data on one of the most urbanised and globalised developed eco…

78,99

Sales! - Bart de Groot - eBook (9789492190161)

The ultimate customer service concept and generating (continuously growing) revenue are a going concern for many organizations. How much untapped potential exists within any given organization? By designing a commercial organizational DNA, with distinctive elements called ‘Golden Stars’ in the cultural and structural domains, you create the best customer journey and gain more control over your revenue. How many structural and cultural Golden Stars do you have? It is important for a DNA to be commonly experienced throughout the organization and to be managed without concessions. Only then a learning effect will take place, which will lead to surprising results: you will be able to better serve your customers, and you will generate higher revenue, with a higher margin. Sales, a word that is misinterpreted in many organizations, is the most rewarding profession there is: creating the most value for customers in the broadest sense. In this book, Wessel Berkman describes how to develop and …

14,95

Higher Education in 2040 - Bert van der Zwaan - eBook (9789048535170)

This book explores the future of modern higher education by looking at it on a global scale. Bert van der Zwaan compares European developments with those taking place in North America and Asia to argue that the phoenix of an entirely new type of university will rise from the ashes of the classical system: less tied to buildings and set locations, the new university will embed itself more deeply in society by offering innovative forms of digital knowledge and making customized teaching available on demand. A timely discussion of a topic whose worldwide impact continues to grow, this is essential reading for anyone concerned about the state of higher education-both for today's students and in the decades to come.

9,99

Re- De- Co-dification? - Agustin Parise, Lars van Vliet - eBook (9789462749900)

Is it time for jurisdictions to undertake recodification, decodification, or even codification of their private laws? This volume addresses this recurring question in legal science by presenting recent developments and new perspectives on the codification of private law from a comparative law viewpoint. Contributions in this volume explore how jurisdictions from America, Asia and Europe currently stand regarding codification and help generate awareness on different paths, yet also of common grounds. Codification exceeds jurisdictional borders, and therefore the experiences presented in this volume should be seen as part of a global phenomenon. Jurisdictions do not evolve in isolation, since the circulation of ideas – often present in transplantation or normative transfers – is able to shape codification. This volume should help assess the virtues and weaknesses of codification, thus offering insights into the status of a paradigm that stretches across the globe.

102,49

Seize the Cloud - E. van Ommeren, M. van den Berg - eBook (9789075414332)

Seize the Cloud: A Manager's Guide to Success with Cloud Computing Cloud is here and ready to be used. It is now one of the many concepts available to organize IT, and it is here to stay. The conversation about cloud computing has turned away from pure technology, and now it focuses on the business side, the economics and the governance aspects. There are still some challenging questions around cloud, but nothing that dismisses the concept as a whole. For example, the question is no longer 'is cloud secure' but more 'can I use this specific cloud solution for my specific situation.' And as soon as we become specific, the mist of the cloud evaporates: it becomes very clear that good concepts, services and solutions are within arms' reach for everyone. Seize the Cloud will serve as your guide through the business and enterprise architecture aspects of cloud computing. In nine chapters, and in a down-to-earth way, cloud is woven into the reality of running an organization, managing IT and…

15,-

ASL 2 Self- assessment - Remko van der Pols, René Sieders - eBook (9789087537647)

Alle aanbiedingen van dit product

Anderen bekeken ook

Klanten-reviews van ASL 2 Self- assessment - Remko van der Pols, René Sieders - eBook (9789087537647)

Meer over ASL 2 Self- assessment - Remko van der Pols, René Sieders - eBook (9789087537647)

Productomschrijving

Productinformatie

Productspecificaties

Verken gerelateerde categorieën