Name: The EFQM excellence model for assessing organizational performance - Chris Hakes - eBook (9789087538507)
SKU: 64ebc44095714c81b0e7bc28bf5f7a19
Price: 27.99 EUR
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The EFQM excellence model for assessing organizational performance - Chris Hakes - eBook (9789087538507)

The `EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual `European Excellence Award. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: Assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress Identify and share good management practices, both internally and externally Anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and…

27,99

BiSL® Self-assessment - Ralph Donatz - eBook (9789087537661)

Note: This book is available in several languages: Dutch, English. Self assessment is the individual, systematic review of a way of working and the results of it. Filling out this BiSL® Self-assessment results into a clear notion how the business information management and its processes and activities are arranged within your own organization. An important purpose for this Self-assessment is not only to get a clear notion how certain processes are arranged, but also to make the constraints within the organization transparent as well as the consequences this has for (the continuity and quality of) the services. Based on the results of this evaluation actions can be initiated for further improvement. The eBook ISBN 9789087537661 is only available via Van Haren Publishing 1. Introduction 2. Development phases 3. Approach 4. The Self-assessment 5. Instruments for analysis and decision-making

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Organizational Change as Collaborative Play - Jaap Boonstra - Paperback (9789462762701)

A positive view on change and innovation in organizations Change as Collaborative Play is a playful method for change management in organizations. It shows the dynamics in which professionals play a role and collaborate in preparing their organization for the future. The model offers inspiration and practical tools for those who want to contribute to the development of their organization and themselves. Change as Collaborative Play is essential reading for professionals, leaders, (change) managers, board members, advisors and students who are involved with change in their organizations, a crucial task in the present and future of business. Jaap Boonstra is a professor of ‘Organization Dynamics’ at ESADE Business School in Barcelona, visiting professor ‘Organizational Change’ at WU, Vienna University for Economics and Business and lecturer at the Netherlands School of Public Administration in The Hague. As an independent consultant he is involved in change processes in international bus…

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Managing for performance excellence - Koen Dewettinck, Kurt Verweire, Regine Slagmulder - eBook (9789401404204)

Managing for Performance Excellence provides practitioners with an integrative framework that highlights the key ingredients of an effective approach to performance management. It describes the formal process of planning, measuring and monitoring performance that companies need to develop as the first step towards becoming a highperforming organisation. As the numerous examples show, a well-functioning process by itself does not guarantee enduring success. Based on an in-depth analysis of real-life situations, the authors draw attention to potential pitfalls and highlight four concrete performance management challenges that companies need to address: clear strategic focus; engaging climate; collaborative structure; and solid information infrastructure. Performance management is examined from a number of different perspectives, with ample illustrations and practical guidelines against which readers can benchmark their own organisations. These insights are a product of the multidisciplin…

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ASL 2 Self- assessment - Remko van der Pols, René Sieders - eBook (9789087537647)

Note: This book is available in several languages: Dutch, English. Self-assessment is the individual, systematic review of a way of working and the results of it. Filling out this ASL® 2 Self-assessment results into a clear notion how the application management and its processes and activities are arranged within your own organization. An important purpose for this self-assessment is not only to get a clear notion how certain processes are arranged, but also to make the constraints within the organization transparent as well as the consequences this has for (the continuity and quality of) the services. Based on the results of this evaluation actions can be initiated for further improvement. The eBook ISBN 9789087537647 is only available via Van Haren Publishing

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Asl2 - Remko van der Pols, Yvette Backer - eBook (9789087538033)

The Application Services Library ASL® is a public domain framework and the standard for application management. This pocket guide offers an introduction to the framework ASL 2, an evolutionary update of the ASL framework that was introduced in 2001 and is used by more and more organizations since then. This compact book offers a generic introduction and additional background information through case study texts. These case texts offer a historic perspective, with examples comparing the past situation for ASL and the present situation with ASL 2. ASL will offer support to anyone implementing application management. Additional support is given by best practices that are published on the website of the ASL BiSL Foundation. ASL aligns with other frameworks, e.g. BiSL® for business information management and ITIL® for IT service management. This publication is a mandatory study book for the ASL Foundation Examination of APMG-International.

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ISO 21500 in practice - Andre Legerman - eBook (9789087537562)

ISO 21500, officially published in September 2012, is the first overarching guideline for project management that presents a common frame of reference and a process standard. This international standard firmly positions projects within the context of programs and project portfolios and is the basis for further development of the project management profession. This book explains the background, the value, the implementation and the application of ISO 21500 for each type of organization. It describes what you, as a customer, supplier, manager or member of project staff, can do or maybe should do with the guideline. The book supplies answers to the 100 most common asked questions about ISO 21500 with the focus on the value of the guideline for the project management practice. The target audience of this book includes: Senior managers and project sponsors, so that they gain a better understanding of the principles and practice of project management and therefore provide appropriate support…

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BiSL - Remko van der Pols, Yvette Bakker - eBook (9789087538125)

This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSL® can help. Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework and a domain standard which is consistent with ITIL and ASL. As outsourcing of ICT activities increases, it is essential to maintain control of the services being delivered.

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IT4IT™ for managing the business of IT - Rob Akershoek - eBook (9789401805926)

The IT4IT Management Guide provides guidance on how the IT4IT Reference Architecture can be used within an IT organization to manage the business of IT. It is designed to provide a guide to business managers, CIOs, IT executives, IT professionals, and all individuals involved or interested in how to transition an IT organization to become a Lean and Agile IT service provider. After reading this document you should be able to: • Understand why the IT4IT approach is needed to improve the performance of the IT function; and support the business to leverage new IT in the digital age • Understand the vision, scope, and content of the IT4IT Reference Architecture (from a high-level perspective) • Understand the benefits of using the IT4IT Reference Architecture within the IT function • Initiate the first steps to implement the IT4IT standard in your own IT organization The audience for this Management Guide is: • CIOs and other IT executive managers who would like to transform their IT organ…

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Open information Security Management Maturity Model (O-ISM3) - eBook (9789087539115)

The O-ISM3 standard focuses on the common processes of information security. It is technology-neutral, very practical and considers the business aspect in depth. This means that practitioners can use O-ISM3 with a wide variety of protection techniques used in the marketplace. In addition it supports common frameworks such as ISO 9000, ISO 27000, COBIT and ITIL. Covers: risk management, security controls, security management and how to translate business drivers into security objectives and targets. All businesses need information security to protect our systems from the risk of threats. This Open Information Security Management Maturity Model (O-ISM3) supports information security practitioners in this fundamental task by covering the key areas required to minimise these threats: *Risk Management : identifying and estimating levels of exposure to the likelihood of loss and how to manage those risks of loss; *Security Controls : crafting the IT Security Policy which assures operations a…

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The EFQM excellence model for assessing organizational performance - Chris Hakes - eBook (9789087538507)

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