Name: Sales! - Bart de Groot - eBook (9789492190161)
SKU: d592215dbd86706b869ae92595b27213
Price: 14.95 EUR
Availability: InStock

Sales! - Bart de Groot - eBook (9789492190161)

The ultimate customer service concept and generating (continuously growing) revenue are a going concern for many organizations. How much untapped potential exists within any given organization? By designing a commercial organizational DNA, with distinctive elements called ‘Golden Stars’ in the cultural and structural domains, you create the best customer journey and gain more control over your revenue. How many structural and cultural Golden Stars do you have? It is important for a DNA to be commonly experienced throughout the organization and to be managed without concessions. Only then a learning effect will take place, which will lead to surprising results: you will be able to better serve your customers, and you will generate higher revenue, with a higher margin. Sales, a word that is misinterpreted in many organizations, is the most rewarding profession there is: creating the most value for customers in the broadest sense. In this book, Wessel Berkman describes how to develop and …

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World-Class Service - Dennis Opstal, Jean-Pierre Thomassen - eBook (9789024463442)

How do you provide exceptional service to demanding customers? They're standing at your check-in desk, calling you on the phone, chatting with you online. Maybe they're seated in business class on your flight. Or eating at one of the tables you're waiting on. As a service employee, you encounter dozens or even hundreds of customers a day. Some of them are easygoing. With them, you can't go wrong. But some are demanding. They set the bar high and let you know it. How should you serve these customers? Find out in this book. World-class service is like Olympic sports. Online forms, chatbots and protocols can be helpful, but ultimately it comes down to you, the one who provides personal service. You make all the difference. By giving the customer a warm welcome, by thinking in solutions instead of obstacles. This book gives you six practical rules that will make you a champion in this sport. Not cheap tricks that customers can see right through, but guidelines for consistently great, authe…

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The customer leader

The Customer Leader makes your favorite management books obsolete. You can start emptying and rearranging your bookcase and make room for the Customer Leader. The Customer Leader is an action-packed, no-nonsense page-turner. It helps you to define value, analyze the arena you are competing in, develop a winning value proposition, and build a customer-driven organization. The Customer Leader is about leadership, customers, and creating great business. It addresses the most important question every business leader faces today: What kind of leadership do we need to lead our company and its stakeholders to a better place? Rudy Moenaert (TIAS School for Business & Society) and Henry Robben (Nyenrode Business Universiteit) show that creating great business always starts with the customer. To know your customer, your company needs true leadership. For business leaders to be successful, customers must follow them. But true business leaders must also follow their customers, as customers provid…

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Sales! - Wessel Berkman, Dennis van Ravenswaaij, Bart de Groot, Suzanne Franken - ebook

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Managing professionals? Don't! - Cees Hoedemakers, Mathieu Weggeman - eBook (9789492004079)

The powerhouses of our companies today are made up of increasing numbers of professionals. The number of companies that would describe themselves as knowledge-intensive is also increasing think of R&D labs, hi-tech, IT, media, business support, health and educational organizations. Managers tend to think that these new organizations and their staff must be managed like before. But to do so can create more problems than it might solve. Professionals are for the most part already motivated and do not need to be managed. They have studied many years to be able to do their job. Frustrating their enthusiasm by steering and controlling them can restrict their ability to perform to the best of their capability. In any such organization, the avoidance of forms, meaningless report writing, and restrictive rules and procedures, will lead to much greater productivity and improved quality. Professionals should be trusted in advance and given room to exercise their discipline at a state of the art …

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IT Business Management Solutions from SAP - D. Pultorak, S. Conrad - eBook (9789087536350)

Managing IT like a business demands integrated and systematic business and IT insight the kind of integration and systematic insight that SAP has spent the last 35 years helping the worlds leading companies achieve. Best-run businesses use SAP® solutions to automate key business processes so they can close the gap between strategy and execution. Best-run businesses drive clarity into their organizations by gaining insight for improved performance, efficiency for optimized operations, and flexibility to adapt quickly to changing circumstances. Like best-run businesses, best-run IT organizations are able to optimize operations, maximize innovation, and adjust rapidly to evolving business needs. Their IT management solutions help them better understand themselves and their customers and make the best decisions in the face of challenging expectations and constraints. This book outlines SAPs view on best-run IT. It will help orient you to our related solutions and provide you with ideas for…

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Customers the day after tomorrow - Steven van Belleghem - eBook (9789401445467)

We are now entering the third phase of digitalization: the phase of far-reaching automation and artificial intelligence. This shift will radically change the relationship between companies and their customers. If companies want to remain customer-oriented, they will need to devise a new kind of customer strategy. This book will guide you through the new phase of digitalization and help you to develop the mindset you need to keep your company ahead of the game in The Day After Tomorrow. Only then will you be able to successfully combine the most brilliant digital innovations with the most unique human skills.

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The 10x Growth Machine - Misha de Sterke - eBook (9789462763555)

Innovate or die! How do you achieve long-term growth in a highly competitive business environment? Many established companies are facing a similar challenge. Sales from existing products is declining and the urgency to innovate the existing business and create new businesses is bigger than ever. Scale as a competitive advantage is no longer sufficient to compensate for the slow speed of corporate innovation. We need to leverage the organizations scale and assets and combine this with the speed entrepreneurs have in building businesses. Product innovation is in most companies a priority, but business model innovation is failing while it is considered as one of the most important drivers for revenue growth. Hackathons, accelerators and startup collaborations are the vehicles for innovation, but what is the impact of these initiatives? Does it lead to real business impact or is it fair to say that most innovation projects end up at the graveyard? How do you turn this around? My thesis is …

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Nieuw

VeriSM™ - Doug Tedder, Michelle Major-Goldsmith, Simon Dorst - eBook (9789401802710)

This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: * Managers - who want to understand how to leverage evolving management practices; * Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; * Executives - who are accountable for effective service delivery; * Graduates and undergraduates - who will be joining organizations and who need to u…

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Nieuw

Intervision - Inez Kohlmann, Monique Bellersen - eBook (9789462761636)

What questions have you heard recently that made a decisive impact on your work? Intervision is a form of expertise development in which professionals call on their colleagues and peers to help them gain insights into the problems they have at work. A group of five to eight participants unravels a problem submitted by one participant, the case provider, by asking questions using one or another intervision method. This book explains the top 10 best intervision methods. Intervision is about how to use intervision as a learning and development tool for individuals, teams and organizations. It will introduce beginners to a method that gives fast results, takes little time to learn and can be used by any group in any organization. For the more advanced, the book fine-tunes intervision into making a deeper contribution to your own development and that of the organization for which you work. Monique Bellersen and Inez Kohlmann are management consultants active in the field of intervision. The…

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Sales! - Bart de Groot - eBook (9789492190161)

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