Name: Intervision - Inez Kohlmann, Monique Bellersen - eBook (9789462761636)
Brand: BOOM
SKU: bef375e113091d8cbf8707b3f6e9a549
Price: 43.12 EUR
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Intervision - Inez Kohlmann, Monique Bellersen - eBook (9789462761636)

What questions have you heard recently that made a decisive impact on your work? Intervision is a form of expertise development in which professionals call on their colleagues and peers to help them gain insights into the problems they have at work. A group of five to eight participants unravels a problem submitted by one participant, the case provider, by asking questions using one or another intervision method. This book explains the top 10 best intervision methods. Intervision is about how to use intervision as a learning and development tool for individuals, teams and organizations. It will introduce beginners to a method that gives fast results, takes little time to learn and can be used by any group in any organization. For the more advanced, the book fine-tunes intervision into making a deeper contribution to your own development and that of the organization for which you work. Monique Bellersen and Inez Kohlmann are management consultants active in the field of intervision. The…

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The EFQM excellence model for assessing organizational performance - Chris Hakes - eBook (9789087538507)

The `EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual `European Excellence Award. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: Assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress Identify and share good management practices, both internally and externally Anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and…

27,99

Seize the Cloud - E. van Ommeren, M. van den Berg - eBook (9789075414332)

Seize the Cloud: A Manager's Guide to Success with Cloud Computing Cloud is here and ready to be used. It is now one of the many concepts available to organize IT, and it is here to stay. The conversation about cloud computing has turned away from pure technology, and now it focuses on the business side, the economics and the governance aspects. There are still some challenging questions around cloud, but nothing that dismisses the concept as a whole. For example, the question is no longer 'is cloud secure' but more 'can I use this specific cloud solution for my specific situation.' And as soon as we become specific, the mist of the cloud evaporates: it becomes very clear that good concepts, services and solutions are within arms' reach for everyone. Seize the Cloud will serve as your guide through the business and enterprise architecture aspects of cloud computing. In nine chapters, and in a down-to-earth way, cloud is woven into the reality of running an organization, managing IT and…

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Sales! - Bart de Groot - eBook (9789492190161)

The ultimate customer service concept and generating (continuously growing) revenue are a going concern for many organizations. How much untapped potential exists within any given organization? By designing a commercial organizational DNA, with distinctive elements called ‘Golden Stars’ in the cultural and structural domains, you create the best customer journey and gain more control over your revenue. How many structural and cultural Golden Stars do you have? It is important for a DNA to be commonly experienced throughout the organization and to be managed without concessions. Only then a learning effect will take place, which will lead to surprising results: you will be able to better serve your customers, and you will generate higher revenue, with a higher margin. Sales, a word that is misinterpreted in many organizations, is the most rewarding profession there is: creating the most value for customers in the broadest sense. In this book, Wessel Berkman describes how to develop and …

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Outsourcing Professional Body of Knowledge - eBook (9789401805452)

Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the worlds economies and organizations increasingly turn to partners, often through outsourcing, to help them: better leverage what they are best at, gain greater flexibility and reach and drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points: New appendix on applicable Rules and Regulations applicable to outsourcing. New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models. New and updated definitions on various forms of outsour…

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Colonizing, decolonizing, and globalizing Kolkata - Siddhartha Sen - eBook (9789048530687)

This is a unique book about architecture, urban design, and urban planning in Kolkata from the late seventeenth century to the turn of the twenty-first century, told in the context of India. The author presents a new interpretive history of the transformation of a colonial city into a Marxist one and its attempt to become a global city. Drawing from multiple theories such post-structuralism; theories of dependent urbanism; Marxist political economy; postcolonial theory; contemporary urban theory; and studies of Nongovernmental Organizations (NGOs), Community Based Organizations (CBOs), and civil society, the book positions architecture, urban design, and urban planning in Kolkata's political economy and social milieu. The author employs critical ethnographical and other qualitative methods to narrate the amazing saga of Kolkata's urbanism. The book is accessible to a wide-ranging audience and is visually rich.

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T. Kasyoki Created by design

Created by design the keys to living your future - Discover how your future was hidden in you from the very beginning - Find out how you can start from where you are to where you want to go - Have you achieved something and you feel that you have reached the peak? Learn to move from your comfort zone - Learn from your past and don t stay there. Let it be a reference point not a resident point - Failure is a lesson not a reason to give up Discover your dreams and soar with them to great heights through the ideas and insights provided in this gold mine! Timothy Kasyoki is a known motivational speaker, educator, teacher and author who speaks to thousands of people each year. His passion is to help individuals and organizations to discover and unleash their God-given potential. His own story is compelling. Due to his hunger for personal improvement he rose from hawking polythene bags to becoming a sought-after personal development expert. He lives with his wife Mary and their sons,

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IT Asset Management Foundation (ITAMF) – Workbook – 2nd edition - Jan Øberg - eBook (9789401807180)

IT Asset Management Foundation (ITAMF) is a certification that validates a professional's knowledge on managing the IT assets as part of an organization's strategy, compliance and risk management. The content covered by the certification is based upon the philosophy of ITAMOrg, a membership organization and thought leader in IT Asset Management. The certificate IT Asset Management Foundation is part of the ITAMOrg qualification program and has been developed in cooperation with international experts in the field. This workbook will help you prepare for the IT Asset Management Foundation (ITAMF) exam and provides you with an overview of the four key areas of IT Asset Management: * Hardware Asset Management, including 'mobile devices'; * Software Asset Management; * Services & Cloud Asset Management; * People & Information Asset Management, including 'Bring Your Own Device' (BYOD).

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Lean Six Sigma Orange Belt

This book is intended for those who want to get started with carrying out improvement projects on the shop floor or in their own work environment. In addition, this book is intended for anyone who participates as a team member in a larger Lean or Six Sigma, Green or Black Belt project. The structure of this book is based on the 'Continuous Improvement Maturity Model' (CIMM). The CIMM framework connects various improvement methods such as Agile, Kaizen, Lean and Six Sigma and lists the most commonly applied techniques in the field of continuous improvement and quality management. The framework also connects the so-called hard and soft elements of the transformation process that organizations have to deal with if they want to implement continuous improvement more firmly. The CIMM framework is discussed in section. In terms of structure, this book follows the LSSA syllabus for Lean Six Sigma Orange Belt. All techniques mentioned in this syllabus are covered in this book. It is advised to …

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TOGAF Version 9.1 - eBook (9789087539276)

This is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture standard, ensuring consistent standards, methods, and communication among enterprise architecture professionals. Enterprise architecture professionals fluent in TOGAF standards enjoy greater industry credibility, job effectiveness, and career opportunities. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment.

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Intervision - Inez Kohlmann, Monique Bellersen - eBook (9789462761636)

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