Name: Process management based on Sqeme - eBook (9789087538729)
SKU: dd9d4a6425323c97e759b770cab707ac
Price: 19.84 EUR
Availability: InStock

Process management based on Sqeme - eBook (9789087538729)

This pocket guide is a practical book and more or less compulsory reading material for anyone who wants to get to know more about SqEME® process management or intends using SqEME. Besides it is an `instruction book with directives and tips showing an efficient approach for structuring, mastering and improving processes; complemented by examples from the same practice. It explains the essentials of SqEME® process management. The contents is broken down into four parts: Constitution Correspondence Chemistry Construction The language and drawing conventions for SqEME are dealt with as key issues. You are ready to get to work. The SqEME® Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org

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The IT Service management process manual - James Persse - eBook (9789087530181)

This practical guide is a great solution to address the key problem how to implement ITSM and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which though valid are not a major issues for those organizations whose IT processes form only a small part of the service offering to customers. Each chapter has the following structure: Improvement activities Process inputs and outputs Processes related to Tools and techniques Key Performance Indicators Critical Success Factors Improvement roles Benefits of effective Implementation challenges and considerations Typical assets and artifacts of an Improvement program

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Open information Security Management Maturity Model (O-ISM3) - eBook (9789087539115)

The O-ISM3 standard focuses on the common processes of information security. It is technology-neutral, very practical and considers the business aspect in depth. This means that practitioners can use O-ISM3 with a wide variety of protection techniques used in the marketplace. In addition it supports common frameworks such as ISO 9000, ISO 27000, COBIT and ITIL. Covers: risk management, security controls, security management and how to translate business drivers into security objectives and targets. All businesses need information security to protect our systems from the risk of threats. This Open Information Security Management Maturity Model (O-ISM3) supports information security practitioners in this fundamental task by covering the key areas required to minimise these threats: *Risk Management : identifying and estimating levels of exposure to the likelihood of loss and how to manage those risks of loss; *Security Controls : crafting the IT Security Policy which assures operations a…

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Capacity Management - Adam Grummit - eBook (9789087535865)

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the worlds most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is…

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EXIN IT Service Management Foundation Based on ISO/IEC 20000 - Victoriano Gomez Garrido - eBook (9789087537623)

IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market. The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services. The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topi…

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Project management based on Prince2 (english version) - B. Hedeman, G. Vis van Heemst, H. Fredriksz - eBook (9789087535834)

Note: This book is available in several languages: English, Dutch. An increasing number of companies are working in a project-like manner, using the PRINCE2 project management method. The advantages of a standard method are great: a uniform method of working and terminology makes projects comparable, transferable and orderly. Moreover, PRINCE2 has additional qualities, such as the standard no go/go decision with each stage, the Business Case at the centre of the project and clear agreements about who is responsible for what. The book gives a faithful representation of the 2009 Edition of the PRINCE2 methodology, with many lists serving as reference material for all project types and sizes. Furthermore, as the content of the book covers all specs for the PRINCE2 Foundation exams, it can serve as a good basis for the PRINCE2 Foundation exams.

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IT Business Management Solutions from SAP - D. Pultorak, S. Conrad - eBook (9789087536350)

Managing IT like a business demands integrated and systematic business and IT insight the kind of integration and systematic insight that SAP has spent the last 35 years helping the worlds leading companies achieve. Best-run businesses use SAP® solutions to automate key business processes so they can close the gap between strategy and execution. Best-run businesses drive clarity into their organizations by gaining insight for improved performance, efficiency for optimized operations, and flexibility to adapt quickly to changing circumstances. Like best-run businesses, best-run IT organizations are able to optimize operations, maximize innovation, and adjust rapidly to evolving business needs. Their IT management solutions help them better understand themselves and their customers and make the best decisions in the face of challenging expectations and constraints. This book outlines SAPs view on best-run IT. It will help orient you to our related solutions and provide you with ideas for…

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Nieuw

ISO 21500 in practice - a management guide - Andre Legerman - eBook (9789401805582)

ISO 21500, officially published in September 2012, is the first overarching guideline for project management that presents a common frame of reference and a process standard. This international standard firmly positions projects within the context of programs and project portfolios and is the basis for further development of the project management profession. This book explains the background, the value, the implementation and the application of ISO 21500 for each type of organization. It describes what you, as a customer, supplier, manager or member of project staff, can do or maybe should do with the guideline. The book supplies answers to the 100 most common asked questions about ISO 21500 with the focus on the value of the guideline for the project management practice. The target audience of this book includes: Senior managers and project sponsors, so that they gain a better understanding of the principles and practice of project management and therefore provide appropriate support…

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Nieuw

Proactive Project Management - Morten Fangel - eBook (9789401803090)

One mindset is that the project management process itself should be lead. You promote proactive project management by planning and evaluating relevant management initiatives - and by adapting the level of effort and the tools for the project's degree of complexity. The entire book can be considered as a method with tools for such planning and evaluating the project management. Another mindset is that the project management is not only a task for the project managers. The project owners, the participants and other parties must also be proactively involved in the management process. Such co-management means that the analyses and plans created will become more relevant- and have more impact on the project process. The general tool for such an approach, as presented in this book, is to facilitate the management activities. The entire book is a supplement to the existing literature on project management. The new mindsets and methods promote the idea of being a more reflective project manage…

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ISO 21500 in practice - Andre Legerman - eBook (9789087537562)

ISO 21500, officially published in September 2012, is the first overarching guideline for project management that presents a common frame of reference and a process standard. This international standard firmly positions projects within the context of programs and project portfolios and is the basis for further development of the project management profession. This book explains the background, the value, the implementation and the application of ISO 21500 for each type of organization. It describes what you, as a customer, supplier, manager or member of project staff, can do or maybe should do with the guideline. The book supplies answers to the 100 most common asked questions about ISO 21500 with the focus on the value of the guideline for the project management practice. The target audience of this book includes: Senior managers and project sponsors, so that they gain a better understanding of the principles and practice of project management and therefore provide appropriate support…

27,99

Process management based on Sqeme - eBook (9789087538729)

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