Name: VeriSM™ - Doug Tedder, Michelle Major-Goldsmith, Simon Dorst - eBook (9789401802710)
SKU: 6023fb987bc59ef8ca8e4d909456a6b3
Price: 19.84 EUR
Availability: InStock

Nieuw

VeriSM™ - Doug Tedder, Michelle Major-Goldsmith, Simon Dorst - eBook (9789401802710)

This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: * Managers - who want to understand how to leverage evolving management practices; * Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; * Executives - who are accountable for effective service delivery; * Graduates and undergraduates - who will be joining organizations and who need to u…

19,84

VeriSM -Unwrapped and Applied - Doug Tedder, Michelle Major-Goldsmith, Simon Dorst - ebook

21,26

Nieuw

VeriSM™ Professional Courseware - Helen Morris, Liz Gallacher - eBook (9789401803861)

Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM™ allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSM™ concepts, and to be a guide to your understanding of service management and its use across the whole organization.

100,74

Nieuw

IT4IT™ for managing the business of IT - Rob Akershoek - eBook (9789401805926)

The IT4IT Management Guide provides guidance on how the IT4IT Reference Architecture can be used within an IT organization to manage the business of IT. It is designed to provide a guide to business managers, CIOs, IT executives, IT professionals, and all individuals involved or interested in how to transition an IT organization to become a Lean and Agile IT service provider. After reading this document you should be able to: • Understand why the IT4IT approach is needed to improve the performance of the IT function; and support the business to leverage new IT in the digital age • Understand the vision, scope, and content of the IT4IT Reference Architecture (from a high-level perspective) • Understand the benefits of using the IT4IT Reference Architecture within the IT function • Initiate the first steps to implement the IT4IT standard in your own IT organization The audience for this Management Guide is: • CIOs and other IT executive managers who would like to transform their IT organ…

29,22

Nieuw

The ISM method Version 3 - Jan van Bon, Wim Hoving - eBook (9789401801997)

This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way. In the book, the lessons of 30 years are used to put an end to the chaos and complexity of ineffective ITSM projects. Based on simple paradigms, a single and compact solution is described for the integrated service management with People, Process and Product. This is not achieved by setting ITIL or ASL aside, but by rearranging the many valuable elements of these frameworks into a simple logical structure, and filling the gaps. Although the paradigms are explained extensively in the book, the solution is very practical and has been proven in recent years in dozens of projects with small and large organizations. This publication describes the implementation method, with a strong focus on quality assurance and cultural change, a comprehensive definition list, and an example of a compact process model.

43,46

Nieuw

Esourcing capability model for service providers (eSCM-SP) - Bill Hefley - eBook (9789401801256)

The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification C…

93,25

Nieuw

Outsourcing Professional Body of Knowledge - eBook (9789401805452)

Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the worlds economies and organizations increasingly turn to partners, often through outsourcing, to help them: better leverage what they are best at, gain greater flexibility and reach and drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points: New appendix on applicable Rules and Regulations applicable to outsourcing. New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models. New and updated definitions on various forms of outsour…

62,10

Nieuw

Integrated design and engineering - T.M.E. Zaal - eBook (9789079182343)

Organizations have to work continuously on the improvement of the quality of their products and services to secure future profit. They have also to develop and deliver timely new innovations and products. But the development of these new innovations and products is always both a challenging and a difficult process. Challenging because it enables us to exploit new ways, challenges and possibilities, and difficult because it requires choices to be made, which exclude other challenges and possibilities. Each choice or possibility in the design process also means financial consequences or a specific cost price and so impacts upon future profitability. Well designed products promise profit, whilst a poor design can even result in losses. So design as a profession is not only a challenging one but also a risky one. But no improvement means no future profits. Value creation will be the red line in this book. How to organize the right design process is the main topic. This will mean an integra…

34,62

ASUS PRIME H310M-C LGA 1151 (Socket H4) micro ATX Intel® H310

ASUS is the world's biggest and best-known motherboard brand. Famous for user-focused Designed Thinking, we understand the importance of security, stability and easy manageability for your business. Our latest lineup of business motherboards provide enhanced features to smooth your IT operations, including comprehensive system protection, 24/7 stability and reliability, and an improved management suite for easier customization. Combined with our world-class after-sales service and guaranteed long-term availability to maximize your investment over the product lifecycle, ASUS business motherboards provide a high-quality, TCO-optimized solution for your business computing needs.Internationally Certified Business MotherboardASUS business motherboards are enterprise proven with leading quality that exceeds industry standards. Certified by multiple international safety and environmental organizations, including UL and Blue Angel, ASUS business motherboards provide a safe, secure and sustaina…

73,95

IT Business Management Solutions from SAP - D. Pultorak, S. Conrad - eBook (9789087536350)

Managing IT like a business demands integrated and systematic business and IT insight the kind of integration and systematic insight that SAP has spent the last 35 years helping the worlds leading companies achieve. Best-run businesses use SAP® solutions to automate key business processes so they can close the gap between strategy and execution. Best-run businesses drive clarity into their organizations by gaining insight for improved performance, efficiency for optimized operations, and flexibility to adapt quickly to changing circumstances. Like best-run businesses, best-run IT organizations are able to optimize operations, maximize innovation, and adjust rapidly to evolving business needs. Their IT management solutions help them better understand themselves and their customers and make the best decisions in the face of challenging expectations and constraints. This book outlines SAPs view on best-run IT. It will help orient you to our related solutions and provide you with ideas for…

19,84

VeriSM™ - Doug Tedder, Michelle Major-Goldsmith, Simon Dorst - eBook (9789401802710)

Verkopers met dit product

Anderen bekeken ook

Klanten-reviews van VeriSM™ - Doug Tedder, Michelle Major-Goldsmith, Simon Dorst - eBook (9789401802710)

Meer over VeriSM™ - Doug Tedder, Michelle Major-Goldsmith, Simon Dorst - eBook (9789401802710)

Productomschrijving

Productinformatie