Name: The customer leader
SKU: 5f9be873c1fe9597e270b0b84d1af991
Price: 24.99 EUR
Availability: InStock

The Customer Leader makes your favorite management books obsolete. You can start emptying and rearranging your bookcase and make room for the Customer Leader. The Customer Leader is an action-packed, no-nonsense page-turner. It helps you to define value, analyze the arena you are competing in, develop a winning value proposition, and build a customer-driven organization. The Customer Leader is about leadership, customers, and creating great business. It addresses the most important question every business leader faces today: What kind of leadership do we need to lead our company and its stakeholders to a better place? Rudy Moenaert (TIAS School for Business & Society) and Henry Robben (Nyenrode Business Universiteit) show that creating great business always starts with the customer. To know your customer, your company needs true leadership. For business leaders to be successful, customers must follow them. But true business leaders must also follow their customers, as customers provid…

24,99

Customers the day after tomorrow - Steven van Belleghem - eBook (9789401445467)

We are now entering the third phase of digitalization: the phase of far-reaching automation and artificial intelligence. This shift will radically change the relationship between companies and their customers. If companies want to remain customer-oriented, they will need to devise a new kind of customer strategy. This book will guide you through the new phase of digitalization and help you to develop the mindset you need to keep your company ahead of the game in The Day After Tomorrow. Only then will you be able to successfully combine the most brilliant digital innovations with the most unique human skills.

21,99

De customer journey in kaart in 60 minuten - Bart van der Kooi - Paperback (9789461262400)

Hoe goed ken jij je klanten? Ontdek hoe je met online middelen, tools en data de customer journey in kaart brengt. Van behoefte tot aankoop, van aankoop tot ambassadeurs. Bart van der Kooi is online marketingadviseur. Hij adviseert organisaties over digitale ontwikkelingen, blogt over uiteenlopende onderwerpen en geeft trainingen over customer journeys, sociale media, contentmarketing en digitale trends. Weinig tijd, maar veel ambities? Informeer jezelf snel en grondig met de boeken in de serie Digitale trends en tools in 60 minuten. De serie is een initiatief van Uitgeverij Haystack in samenwerking met Frankwatching.com, het toonaangevende platform over online trends, tips & tricks.

12,50

Civil Leadership as the Future of Leadership - Steven de Waal - eBook (9789492004727)

Our societies, institutions and social fabric are currently in the early stages of the third revolution of humanity, the Digital Civil Revolution. Disruption is not restricted to markets. The same technologies that cause and fuel it are giving citizens more knowledge and information, more public and political influence, and tools to organize themselves and so to disrupt politics, democracy and public services. This totally transforms the media landscape, public opinion, political debate, and the roles of industry and the state toward citizens. Using multiple examples from across the globe, this book explores, analyzes and defines this revolution, its impact, the underlying technology and trends, as well as the special kind of civil leadership needed to harness this new citizen power that is disrupting the public domain. Steven P.M. de Waal, PhD, is a strategic consultant, entrepreneur and chairman of multiple non-executive boards. He combines his extensive experience in the boardroom w…

7,14

Systemic leadership - Bas de Kruyff - eBook (9789462544024)

Bas de Kruyff (1966) is a seasoned coach in the field of leadership and personal effectiveness. In his work, he keeps seeing how leaders are being unconsciously influenced by patterns from their descent in their current position. He himself has experienced how liberating it is when you have the conscious choice of whether to continue that pattern or to adjust to the direction that serves you and your organization the most. In Systemic Leadership, he projects the basics of systemic work to the leadership theme. In addition to inspection of the conditions for a healthy functioning organization (the system), he provides the reader with suggestions on how to lead more based on trust, rather than fear, as a leader.

9,-

Nieuw

Leadership between the sheets - Ron A.F. Jacobs - eBook (9789402135008)

Lead people, not numbers! Make use of elephant paths! Leadership happens in bed! Abstraction is deadly! Leadership is mathematics! Cheating is a must! Just a few of the slogans from the columns of behavioural consultant Ron Jacobs. His writings make you scratch your head about your style of leadership, behaviour and communication. Sometimes they are serious, but often with a wink. It is a balanced mix of theory and practice. These columns are published in Adformatie, ManagementSite and Management & Consulting throughout 2014. They stimulate you, make you think and cause you to look at things from a different perspective. The columns focus specifically on leadership, organisation, persuasiveness, creativity and body language.

4,10

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Entrepreneurial leadership - Frans Bouman, Marieta Koopmans - eBook (9789058710222)

Entrepreneurship is a latent skill present in a lot of people. Just look at how enterprising people are in their spare time, without being asked or paid for it! Organisations should do more to encourage entrepreneurship amongst their people. Because if people are inspired by something, they will often achieve excellent results and actually enjoy their work. In Entrepreneurial Leadership you will learn how to go about this. The authors show you how to integrate entrepreneurship for your employees in their everyday work. They focus on visionary entrepreneurship, implementing successful strategies and dealing with change. They also cover a number of methods for creativity that provide practical ideas for innovating with your products and services. Organisational culture is also covered, because if you want to be a leader full of initiative, you want to create a culture where people want to continually improve and innovate. Entrepreneurial Leadership is a practical book with tips, practica…

14,99

World-Class Service - Dennis Opstal, Jean-Pierre Thomassen - eBook (9789024463442)

How do you provide exceptional service to demanding customers? They're standing at your check-in desk, calling you on the phone, chatting with you online. Maybe they're seated in business class on your flight. Or eating at one of the tables you're waiting on. As a service employee, you encounter dozens or even hundreds of customers a day. Some of them are easygoing. With them, you can't go wrong. But some are demanding. They set the bar high and let you know it. How should you serve these customers? Find out in this book. World-class service is like Olympic sports. Online forms, chatbots and protocols can be helpful, but ultimately it comes down to you, the one who provides personal service. You make all the difference. By giving the customer a warm welcome, by thinking in solutions instead of obstacles. This book gives you six practical rules that will make you a champion in this sport. Not cheap tricks that customers can see right through, but guidelines for consistently great, authe…

23,48

Sales! - Bart de Groot - eBook (9789492190161)

The ultimate customer service concept and generating (continuously growing) revenue are a going concern for many organizations. How much untapped potential exists within any given organization? By designing a commercial organizational DNA, with distinctive elements called ‘Golden Stars’ in the cultural and structural domains, you create the best customer journey and gain more control over your revenue. How many structural and cultural Golden Stars do you have? It is important for a DNA to be commonly experienced throughout the organization and to be managed without concessions. Only then a learning effect will take place, which will lead to surprising results: you will be able to better serve your customers, and you will generate higher revenue, with a higher margin. Sales, a word that is misinterpreted in many organizations, is the most rewarding profession there is: creating the most value for customers in the broadest sense. In this book, Wessel Berkman describes how to develop and …

14,95

Transformers Generations War for Cybertron: Kingdom Action Figur Leader Class Optimus Prime 18 cm

Beastify the battlefield! Worlds collide when the Maximals and Predacons join the fight, coming together with the Autobots and Decepticons in an epic battle that will alter their destiny forever. With the ancient and highly advanced F.O.S.S.I.L. (Fossilized Osteo-Skeletal Shield Integration Loadout) technology, Fossilizer bots, infused with primordial energy, break apart to weaponize their allies. Use Deluxe Fossilizer figures to beastify the Optimus Prime figure with bone armor!This G1-inspired toy converts into Earth truck mode in 35 steps and comes with classic G1-inspired Ion Blaster, Matrix of Leadership and truck trailer accessories. Autobots, roll out!Includes a Golden Disk card that reveals a possible destiny of a key character. Collect other Kingdom figures to reveal all 3 alternate destiny variants for each character!

70,50

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