IT service management with FitSM Version 3: A practical and lightweight framework for IT (English Edition)

IT service management with FitSM Version 3: A practical and lightweight framework for IT (English Edition)

IT service management with FitSM Version 3: A practical implementation guide (English Edition)

ISM 5 Foundation Courseware – English: The practical basis for modern IT service management and customer satisfaction (English Edition)

Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management (English Edition)

How do I become a Mistress?: A practical guide for the novice Domina (English Edition)

How can I make my happiness?: Why can't I just be happy? A practical guide to finding joy and fulfillment. (English Edition)