ISM 5 Foundation Courseware – English: The practical basis for modern IT service management and customer satisfaction (English Edition)

ITIL® 4 is on its way! We are pleased that we can deliver you courseware which could help you to give excellent classes and deepen your own understanding of ITIL® 4. The new version of ITIL launches on February the 28th, 2019 and we are going to be ready soon to deliver accredited courseware and exams. Our material is currently pending accreditation and will be available for training once the release date for training is made available. Translations to Dutch, German and Spanish will follow very soon ! If you are interested in this please do let us know also via the link above Are you interested in this material ? Please mail to: Sales@vanharen.net What will be included in the official accredited courseware * High-quality courseware supplemented with additional reference materials * Presentations in PPT (always free for partners) * Sample questions * Sample exam and rationale * Syllabus and Glossary * Pre-course reading material * Free branding functionalities