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5 Stars - Geert Wels - eBook (9789082681062)

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Did you ever believe you could lead a five star life? The kind of life that allows you not only to develop your own potential, but that also helps others to bring out the best in themselves? This is the invitation Ron gets after an unexpected twist at the start of the story. He accepts the offer, with a great deal of uncertainty at first, but with ...

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5 Stars - Geert Wels - eBook (9789082681062)
5 Stars - Geert Wels - eBook (9789082681062)
Did you ever believe you could lead a five star life? The kind of life that allows you not only to develop your own potential, but that also helps others to bring out the best in themselves? This is the invitation Ron gets after an unexpected twist at the start of the story. He accepts the offer, with a great deal of uncertainty at first, but with a sense of desire big enough to overcome his fears. With the help of his growing team and the numerous pieces of advice he gets from Philippe, he gains better understanding of his own qualities and learns where there is room for improvement. He discovers how to communicate even better and, as a diligent student, follows every bit of advice. His goal is to set an example by word and action, in order to be a source of inspiration to others.
8,72
Insider secrets - Julia Hart - eBook (9789492939258)
Insider secrets - Julia Hart - eBook (9789492939258)
What does it take to succeed in a corporate environment? How can you avoid making the early-career mistakes that others have made? In the high-pressure, high-stress environment of many large corporations today, it's easy to find yourself overwhelmed by what's going on around you. Unsure of what to do next, it would help to have your own personal coach on hand to support you in understanding what's happening and finding the right way to move forward. In the book Insider Secrets, professional coach and corporate veteran, Julia Hart mixes experiences from her own career and advice from her coaching practice to offer insights and advice to anyone going through a tough time at work. Practical and informative, with real-life examples of how others have moved through their issues and easy-to-follow exercises to try yourself, Insider Secrets is a must-have for any young professional with career ambition.
9,99
Counting black stars - Sam Gielen - eBook (9789402123494)
Counting black stars - Sam Gielen - eBook (9789402123494)
When Keaton, raised in a poor family, meets the French and charming Chloë in his last month of High School, he finds himself enjoying life again despite his terrible family conditions and the loss of his suicidal girlfriend. However, his friendship with Chloë brings him into a quandary and he is forced to run away from home. Dragging Chloë along the road, Keaton befriends the mysterious Jake, who lives on a boat and claims to be a famous painter, on his way collecting his paintings from galleries. But Keaton and Chloë soon discover the wider world to be a lot more dangerous when Jake's true motives are revealed. This is the story of two runaway young adults, looking for the ultimate freedom in a world where danger lurks around the corner, and the embittered policeman trying to find them.
7,41
Amsterdam Urban Jungle - Frans Lemmens, Geert Timmermans, Remco Daalder - Hardcover (9789059375109)
Amsterdam Urban Jungle - Frans Lemmens, Geert Timmermans, Remco Daalder - Hardcover (9789059375109)
This stunning photo book, accompanying the same-titled film Amsterdam Urban Jungle, demonstrates the amount of wildlife found in our direct vicinity. Our parks and gardens are full of rabbits, rose-ringed parakeets, turtles and coots. Some animals we never see, because we’re fast asleep when they go rummaging around in search of scraps of food, or because they deftly raid our larder just when we’re not watching. The abundance of food and variety of mini-landscapes make the city a very attractive habitat for many animals. In fact, cities may harbour more wildlife than nature parks outside the city. Urban ecologists Remco Daalder and Geert Timmermans explain why that is, and how remarkable that is. Photographer Frans Lemmens observes how animals adapt to life in the city, and has taken incredible urban wildlife photographs of for instance the peregrine falcon, the grass snake, the dwarf bat and the common swift. Whether the animals are cuddly like the squirrel or a predator such as the f…
12,50
In deepest secrecy - Jaime Karremann - eBook (9789082699562)
In deepest secrecy - Jaime Karremann - eBook (9789082699562)
'You need to realise that we are operating as if it were war.' During the Cold War, six Dutch submarines secretly gathered intelligence about the Soviet Navy. Only a handful of people outside the Royal Netherlands Navy were aware of these operations, as they were not NATO operations. For the first time,  In Deepest Secrecy describes these top secret deployments in detail. On the basis of interviews and archival research, Jaime Karremann reveals how the Dutch submarines followed, photographed and listened to Soviet ships unnoticed, from the freezing Arctic Ocean to shallow waters near Egypt.  In Deepest Secrecy is a book about people, boats and, above all, the underwater adventures that have never before been made public. Jaime Karremann is a naval journalist. In the 1990s, he briefly joined the Royal Netherlands Navy and sailed on a frigate. After completing his studies in communication, he then held a civilian position in the Dutch navy for ten years.  In Deepest Secrecy i…
14,99
World-Class Service - Dennis Opstal, Jean-Pierre Thomassen - eBook (9789024463442)
World-Class Service - Dennis Opstal, Jean-Pierre Thomassen - eBook (9789024463442)
How do you provide exceptional service to demanding customers? They're standing at your check-in desk, calling you on the phone, chatting with you online. Maybe they're seated in business class on your flight. Or eating at one of the tables you're waiting on. As a service employee, you encounter dozens or even hundreds of customers a day. Some of them are easygoing. With them, you can't go wrong. But some are demanding. They set the bar high and let you know it. How should you serve these customers? Find out in this book. World-class service is like Olympic sports. Online forms, chatbots and protocols can be helpful, but ultimately it comes down to you, the one who provides personal service. You make all the difference. By giving the customer a warm welcome, by thinking in solutions instead of obstacles. This book gives you six practical rules that will make you a champion in this sport. Not cheap tricks that customers can see right through, but guidelines for consistently great, authe…
23,48
The EFQM excellence model for assessing organizational performance - Chris Hakes - eBook (9789087538507)
The EFQM excellence model for assessing organizational performance - Chris Hakes - eBook (9789087538507)
The `EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual `European Excellence Award. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: Assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress Identify and share good management practices, both internally and externally Anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and…
27,99
Capacity Management - Adam Grummit - eBook (9789087535865)
Capacity Management - Adam Grummit - eBook (9789087535865)
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the worlds most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is…
49,67
Reisgids Top 10 Washington DC | Eyewitness
Reisgids Top 10 Washington DC | Eyewitness
While it might be best known as the center of US political life, there's more to Washington, DC than the corridors of power - think historic monuments and compelling museums, lively neighborhoods and pretty parks. Make the most of your trip to America's iconic capital with DK Eyewitness Top 10. Planning is a breeze with our simple lists of ten, covering the very best that Washington, DC has to offer and ensuring that you don't miss a thing.   Best of all, the pocket-friendly format is light and easily portable; the perfect companion while out and about. Inside DK Eyewitness Top 10 Washington you will find: - Up-to-date information with insider tips and advice for staying safe. - Top 10 lists of Washington's must-sees, including the White House, United States Capitol, National Museum of African American History and Culture, and the National Gallery of ArtWashington's most interesting areas, with the best places for sightseeing, food and drink, and shopping.   - Themed lists, including t…
12,50
Reisgids Eyewitness Travel Cambodia and Laos | Dorling Kindersley
Reisgids Eyewitness Travel Cambodia and Laos | Dorling Kindersley
De Engelstalige Capitool : Prachtig geillustreerde reisgids met o.a. 3D tekeningen, fraaie kaarten en geweldige foto’s. Daarnaast uitgebreide achtergrondbeschrijvingen. Echt om in de stemming te komen! Groot formaat gids. Engelstalig. Whether you want to be awed by Angkor Wat, cruise along the mighty Mekong, or sip on a coffee in a chic Vientiane café, your DK Eyewitness travel guide makes sure you experience all that Cambodia and Laos has to offer. Cambodia and Laos evoke images of ancient temples, saffron-robed monks and mpenetrable jungle. But these two neighbouring countries offer so much more – from gilded palaces to vibrant nightlife, sandy national parks to mountain hikes. Our updated 2022 travel guide brings Cambodia & Laos to life, transporting you there like no other travel guide does with expert-led insights, trusted travel advice, detailed breakdowns of all the must-see sights, photographs on practically every page, and our hand-drawn illustrations which place you inside …
22,50

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Did you ever believe you could lead a five star life? The kind of life that allows you not only to develop your own potential, but that also helps others to bring out the best in themselves? This is the invitation Ron gets after an unexpected twist at the start of the story. He accepts the offer, with a great deal of uncertainty at first, but with a sense of desire big enough to overcome his fears. With the help of his growing team and the numerous pieces of advice he gets from Philippe, he gains better understanding of his own qualities and learns where there is room for improvement. He discovers how to communicate even better and, as a diligent student, follows every bit of advice. His goal is to set an example by word and action, in order to be a source of inspiration to others.

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